Description:

Kuala Lumpur is the host to KPMG Delivery Network’s ASPAC Compliance Delivery Centre (‘’KDN ACDC’’), which offers tax compliance services in ASPAC.  The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. KDN ACDC offers end-to-end compliance support for clients and is powered by advanced technology and automation, robust processes and a highly skilled team of client centric professionals. Be part of this exciting journey within KPMG to support in their expansion of compliance services across the region. KDN ACDC works closely with KPMG’s Global Tax leaders to translate business requirements into a clear global delivery strategy for delivery centers that supports the needs of global KPMG solutions, including but not limited to, Tax Reimagined. It also creates and operates an interoperable, seamlessly integrated network of Global Delivery Centers to enable globally consistent delivery.

KPMG Global services has established a global Continuous Improvement Road map across Global Delivery Centers (GDCs) and want to leverage on LEAN transformation and other Continuous Improvement methodologies to deliver Operational Improvement benefits across various Business Units & Support functions. 

A major component of the benefit target will be delivered through undertaking specific initiatives that find major efficiencies in our operations, improve the utilization levels and where appropriate reengineer the current operating model and establishing a continuous improvement culture.

Responsibilities:

• Identify process improvement / efficiency opportunities through Gemba, Lean workshops and process review to be implemented to drive tangible benefits for KDN ACDC.
• Ensure business cases are thoroughly researched and syndicated.
• Deliver Continuous Improvement projects within the divisional portfolio on time, to scope and within budget.
• Drive governance of Continuous Improvement Framework.
• Ensure the Continuous Improvement methodology, tools, technologies, and thinking is embedded in this program at various leadership levels.
• Create and deliver a communication plan which builds a deep and wide understanding of Lean across the division.
• Collaborate with other departments, peer experts, Global team to maximize benefit realization.
• Operates as an exemplar to constructively challenge the organization to constantly improve operational capability and performance.

Requirements :

• Lean Six Sigma expertise, experience of large and complex lean projects and track record of significant delivery.
• Experience and knowledge of working in a global services organization.
• Ability to structure, analyses and present complex ideas and data, as well as resolve complex problem.
• 10 years overall experience of which at least 5-8 years of experience in driving independent Black Belt Six Sigma / Lean transformations project from service background.
• Must have done 5-10 Black Belt projects and supported 20 Green Belt projects.
• Able to value stream maps and tools like Visio / Igraphics.
• Preferable to have experience in Quality Framework.
• Good management and employee interface.
• Excellent analytical, change management and communication skills (verbal, written and presentation).
• People management skill with demonstrated ability to lead teams in a matrix organization.
• Knowledge of Process automation / Robotic Process Automation / digitization techniques and technologies.