Description:

At KPMG Malaysia, we rely on our IT systems to help our business reach and succeed with internal staff all over the nationwide. KPMG’s ITS Helpdesk Officer provides internal support to KPMG users, to support, deployment, implementation and troubleshooting of any issues requested by our users.  Responsible for completing and following through on all tasks and projects assigned by their team leaders.

Responsibilities:

• Participate in deployment of projects as team leader.
• Support project manager or work-stream leader to achieve project KPIs.
• Provide support to all internal KPMG users for any hardware and software issues encountered during day-to-day operations including virus incidents, application failures, OS and software corruptions.
• Deployment of KPMG Standard image, applications and software to all computers
• Report hardware incidents to vendors and ensure thorough follow-up on all related matters.
• Assist in maintaining hardware such as printers, network switches and any other IT related peripherals.
• Assist in maintaining asset management database.

Requirements :

• Degree in Computer Science, Information Technology or equivalent.
• Experienced Diploma or qualified MCSE, CCNA holders would be considered.
• Fresh grads with strong interest in Information Technology.
• Knowledge of Microsoft 365 applications, Low code/No code programming, PowerBI, network infrastructure and IT applications implementation/installation/configuration would be an added advantage.
• Analytical and detail conscious.
• Independent, self-motivated, organized, and results oriented individuals capable of handling multiple tasks and achieving tight deadlines.
• Good command of English.