Customer Success Manager
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

 We are looking for a Customer Success Manager who:

  • Is passionate about driving success for customers
  • Is an active listener and expert problem solver to help find the right solutions for our clients
  • Is persuasive, well organized, and able to lead, consult and collaborate well with internal and external stakeholders
  • Truly enjoys working in a team and collaborating with others to understand, discover and recommend ways to optimize our product and improve user experience using data
  • Is always looking to learn and improve – independent self-learners who love to share what they find & thrive in an environment that requires constant growth and learning

What you will do:

  • Serve as a trusted advisor to and cultivate highly collaborative, synergistic relationships with customers
  • Monitor customer health and usage, and proactively partner with the Account Management team to review, grow and engage customers
  • Implement and manage customer onboarding, guiding and training customers to familiarize with the platform
  • Conduct customer analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teams
  • Gather and synthesize customer feedback, and collaborate with the product development team to constantly enhance the platform for customers
  • Partner the technical support team to resolve customer queries and issues
  • Drive overall customer satisfaction, fostering a positive customer experience through quality solution delivery, continuous engagement and support
  • Work in accordance with applicable policies, processes, and procedures constituting Pulsifi’s Information Security Management System (ISMS). This includes but is not limited to the organization’s Information Security Policy, Data Protection Policy, Clean Desk & Screen Policy & Password Management Policy

You meet all or most of these requirements: 

  • 2-3 years of experience in customer success or account management for enterprise software
  • Strong verbal & written communication skills, ability to present and lead in a customer-facing capacity
  • Demonstrated experience in successfully managing and coordinating the delivery of technical/ software-led projects
  • Ability to manage multiple projects and work to tight deadlines
  • Excellent organization, time management skills and attention to detail
  • Good understanding of technology and its application in human resources
  • Competent with Microsoft Office or Google Workspace

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